Return & Exchange Policy

At Sterlings, we engineer our pieces to last a lifetime. Because we are entirely confident in the heavy-gauge weight, premium mirror-polish finish, and .925 purity of our craftsmanship, we provide a transparent, friction-free return and exchange process.

If your piece does not meet your expectations or require a different size, we are here to resolve it immediately.

7-Day Hassle-Free Window

We offer a 7-day return and exchange window from the exact date of delivery.

  • Exchanges (Size/Style): If the chain length or style isn't a perfect fit for your silhouette, we will arrange a complimentary reverse pickup from your doorstep and dispatch the replacement size free of cost.

  • Returns & Refunds: If you wish to return the product, we issue a full refund back to your original payment method (for prepaid orders) or via secure bank transfer/UPI (for Cash on Delivery orders) once the product passes our inspection.

Eligibility Criteria

To qualify for a successful return or exchange, please ensure the following conditions are met:

  • The piece must be unworn, undamaged, and in its original pristine condition with no scratches or signs of wear.

  • The product must be returned inside our signature Rigid Magnetic Box along with the protective velvet casing.

  • The physical, signed Certificate of Authenticity must be included inside the return package.

How to Initiate a Return or Exchange

We keep our process direct and human. You do not need to fill out long, complicated corporate forms.

  1. Contact Support: Click our live WhatsApp Chat Widget on the website or email us at support@sterlings.inwith your Order ID.

  2. Verification: Share a quick 5-second video clip of the piece showing its current condition.

  3. Pickup: Our premium logistics partner will initiate a secure reverse pickup from your address within 24–48 hours.

Damaged or Wrong Items

Every single shipment undergoes a strict double-layered quality check at our studio before dispatch. However, in the rare event that your package is damaged during transit:

  • Please notify us within 24 hours of delivery via WhatsApp or Email.

  • Provide an unboxing video or photos of the damaged box/clasp.

  • We will fast-track a brand-new replacement to be dispatched to you within 24 hours at zero additional cost.